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No point of contact
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I called to check the status I talked to someone got transferred to someone named april.Well I was on hold then a automated machine answered. Tried again samething.Ive been faxing all my papers to this people and all keep getting is they didn't receive them.Now who are they going to ? I'm checking into having my cases transferred to a local attorney because I can't get nowhere with this group at all. I want these people to wave all fees and send what they do have of my records.Did I mention when I called the person on the other end even knew who I was guess my phone number is somehow program into there phone system.
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Business's response - by Andrea R.on 1/15/2013
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We at Disability Group, Inc., apologize for your inconvenience.
The Disability Group uses teams of case management legal assistants to handle claims, with multiple trained staff reviewing each case, speaking with claimants, and reviewing and responding to official correspondence. Clients are occasionally confused or frustrated when they speak with different team members when calling in.
If you would like to discuss your options with a firm attorney, we will set up an appointment for you to speak with one. If you are still unsatisfied with our service and would like to find a different attorney to represent you, please let us know and we will be happy to send you a copy of your file.
Always feel free to fax us any documentation related to your case. The Disability Group has a main fax line, (310) 829-0010. Please allow 24-48 hours for The Disability Group to receive and upload any correspondence that you may fax to us.
Again, we sincerely apologize for any frustration you may have felt during the pursuit of disability benefits. It is always helpful to know when our clients have any concerns so that we can address them in the most satisfactory way for our clients.
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